Returns, Replacements & Refunds Policy
Last updated: 21 September 2026
This policy applies to orders placed on www.lokmatbhakti.com, operated by Lokmat Media Private Limited ("Lokmat Bhakti", "we"). It covers spiritual products, astrology reports and consultations. "Working days" means Monday to Saturday, excluding public holidays.
1. Spiritual products
1.1 When we replace or refund. We will replace the item or refund you in full if you received it damaged, or received the wrong product (including an item missing from your order), and you tell us within 3 days of delivery as set out in 1.3.
1.2 Natural variation is not a defect. Our products are made from natural materials. Small differences from the photographs in size, colour, texture, pattern or finish are natural. We do not accept returns because you changed your mind, as our products are energised and worn close to the body.
1.3 How to report a problem. Tell us within 3 days of delivery, as shown by the courier's tracking, by email to support@lokmatbhakti.com or by phone on +91 82912 32354. Include your order number and photos of the item and its outer packaging. Requests made after 3 days cannot be accepted under this policy. We acknowledge every request with a reference number within one working day, and give you our decision within 2 working days of receiving your complete request. Please keep the item and its packaging until your request is resolved.
1.4 Your statutory rights. Nothing in this policy limits your rights under the Consumer Protection Act, 2019, including for goods that are defective, not genuine or not as described.
1.5 Return shipping. For every return we accept under 1.1, we arrange and pay for the pickup or refund your postage. For items under ₹800 we may ask you to keep the item instead.
1.6 Replacement or refund. You choose a replacement or a refund. We send the replacement or start the refund within 2 working days of approving your request, without waiting for the returned item to reach us. If a replacement is out of stock, we refund you.
1.7 Cancelling a product order. You can cancel a product order free of charge at any time before it is dispatched; we charge no cancellation fee on product orders. After dispatch, an order cannot be cancelled. If you refuse delivery of an undamaged parcel, we refund you once it is back with us, less the actual delivery and return shipping cost. If we cancel your order — for example, because an item is out of stock or we cannot deliver to your address — we refund you in full.
2. Astrology reports (Kundli, Numerology, Kundli Milan, Varshik Rashibhavishya)
2.1 Non-refundable. Each report is prepared individually from the birth details you give us, so reports are non-refundable once your order is placed.
2.2 Corrections. If you entered a detail incorrectly, tell us before the report is delivered and we will correct it free of charge. If we make an error — a report prepared for the wrong person, or with birth details other than those you gave us — we will send a corrected report free of charge within 3 working days.
2.3 The only refunds. We refund you in full if payment was taken but your report is not delivered within 5 working days of payment, or if you were charged twice for the same order.
2.4 Interpretation. We do not refund because you disagree with a report's interpretation or predictions. Astrology is belief-based and interpretive (Terms & Conditions, clause 4).
3. Consultations
3.1 You can cancel for a full refund up to 24 hours before your session, and reschedule free of charge up to 3 hours before it.
3.2 If you do not join within 15 minutes of the start time, the session is treated as held.
3.3 If we or the astrologer cancel or reschedule within 24 hours of your session, or the astrologer does not join within 15 minutes, you choose a full refund or a new slot at no charge, and we add one consultation free.
3.4 We do not refund because you disagree with the guidance given. Consultations are interpretive (Terms & Conditions, clause 9).
4. How refunds are paid
4.1 Refunds go to your original payment method.
4.2 We start your refund within 2 working days of approving it. It usually reaches your account within 5–7 working days, depending on your bank.
4.3 A refund covers the full amount you paid for the item, including GST and any delivery charge, except as set out in 1.7.
5. Complaints
If you are unhappy with how we handled your request, email support@lokmatbhakti.com with "Grievance" in the subject line, or call +91 82912 32354. We acknowledge every complaint within 48 hours and resolve it within one month. You can also contact the National Consumer Helpline on 1915 or 1800 11 4000, or at consumerhelpline.gov.in.